Shipping FAQ

What do I do if my shipping destination is incorrect?

You can easily switch your shipping destination by scrolling down to the bottom of the shipping page. There you will see blue text that says "Click here if you need international shipping" or "U.S shipping" for international buyers. Click on that text link and it will change your shipping destination!

Why am I paying for shipping again?

If you originally pledged on Kickstarter you are not paying for shipping again. This page is for us to keep track of your orders shipping destination. Shipping will show up as a line item at checkout, but you will not be charged as long as you enter your backer discount code. If you forget to enter the code, there will be a charge, but we will refund it as soon as we process your order.

How much does national shipping cost?

National shipping fees are $10 but it's already been accounted for in your pledge, and don't worry, we won't charge you more for added items!

How much does international shipping cost? ๐ŸŒŽ

International shipping fees are $39 but it's already been accounted for in your pledge.

Why does international shipping cost $25?

Our international shipping is based on the weight of your order rather than location. Most of our packages ship standard international ground for around $25 (the amount for Ember + Power Pack UL). Depending on the weight it, shipping could be more or less! If your shipping cost ends up being substantially less than what you paid for we will be sure to reimburse you. However, if you order more we will not charge you extra shipping. We are working towards international distribution but are not scaled large enough to achieve this, YET ๐Ÿ˜

If I select Expedited Shipping will Ember be delivered sooner than May?

No, Ember will not be finished manufacturing so it won't be physically possible to send before May.
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